BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P1H REFRESH-INTERVAL:P1H CALSCALE:GREGORIAN BEGIN:VTIMEZONE TZID:America/New_York BEGIN:DAYLIGHT RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU DTSTART:20070101T000000 TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:Eastern Daylight Time END:DAYLIGHT BEGIN:STANDARD RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU DTSTART:20070101T000000 TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:Eastern Standard Time END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;VALUE=DATE:20260720 DTEND;VALUE=DATE:20260725 TRANSP:TRANSPARENT X-MICROSOFT-CDO-ALLDAYEVENT:TRUE SUMMARY:Customer Service for Trades - Online 2026_07_20 DESCRIPTION:Customer Service for TradesInstructor: Skill Mill Instructor CEU Hours: 1Eligible for County Journeyman License continuing education? NoDescription: This course equips trade professionals with essential skills to improve customer interactions and satisfaction. You will learn how to effectively communicate through verbal\, non-verbal\, and written methods\, as well as manage expectations\, resolve conflicts\, and handle common customer complaints. The course also emphasizes gathering and applying customer feedback to enhance your services. By mastering these customer service strategies\, you'll build stronger client relationships and stand out in a competitive industry.Objectives: Upon completion of this class\, students will: Define the key components of customer service and explain their importance in the trades industry.Apply effective communication techniques\, including verbal\, non-verbal\, and written methods\, to enhance customer interactions.Identify strategies for managing customer expectations\, handling complaints\, and resolving conflicts in a professional manner.Utilize customer feedback to improve service quality and build long-term relationships with clients.Prerequisite skills: n/aPrerequisite classes: n/a Related Classes: n/aRegistration closes: Wednesday\, July 15\, 2026\, or upon reaching max class size of 10.Attendance Policy: Registrants will receive login information on Monday\, July 20\, 2026\, and will have until Friday\, July 24\, 2026\, to complete the class. Registrants will be required to complete the entire class to receive credit.No-Show/Cancellations Policy: Please be aware that cancellations made less than two days before the class begins\, or failure to attend\, will result in a $50.00 fee. All cancellations must be submitted via email to ceu@arpec.org. Continuing education: Participants who attend each course in its entirety will receive a certificate and continuing education credits.Continuing Education Units: 1 hourEligible for County Journeyman License? No X-ALT-DESC;FMTTYPE=text/html:

Customer Service for Trades

Instructor: \;Skill Mill Instructor \;

CEU Hours: 1

Eligible for County Journeyman License continuing education? No

Description: \;This course equips trade professionals with essential skills to improve customer interactions and satisfaction. You will learn how to effectively communicate through verbal\, non-verbal\, and written methods\, as well as manage expectations\, resolve conflicts\, and handle common customer complaints. The course also emphasizes gathering and applying customer feedback to enhance your services. By mastering these customer service strategies\, you&rsquo\;ll build stronger client relationships and stand out in a competitive industry.

Objectives: \;Upon completion of this class\, students will: \;

Define the key components of customer service and explain their importance in the trades industry.
Apply effective communication techniques\, including verbal\, non-verbal\, and written methods\, to enhance customer interactions.
Identify strategies for managing customer expectations\, handling complaints\, and resolving conflicts in a professional manner.
Utilize customer feedback to improve service quality and build long-term relationships with clients.

Prerequisite skills: \;n/a

Prerequisite classes: n/a \;

Related Classes: n/a

Registration closes: \;Wednesday\, July 15\, 2026\, or upon reaching max class size of 10.

Attendance Policy: Registrants will receive login information on Monday\, July 20\, 2026\, and will have until Friday\, July 24\, 2026\, to complete the class. Registrants will be required to complete the entire class to receive credit.

No-Show/Cancellations Policy: Please be aware that cancellations made less than two days before the class begins\, or failure to attend\, will result in a $50.00 fee. All cancellations must be submitted via email to ceu@arpec.org. \;

Continuing education: \;Participants who attend each course in its entirety will receive a certificate and continuing education credits.

Continuing Education Units: 1 hour

Eligible for County Journeyman License? \;No

LOCATION: UID:e.4243.1489376 SEQUENCE:3 DTSTAMP:20260712T065033Z URL:https://events.arpec.org/events/Details/customer-service-for-trades-online-2026-07-20-1765896?sourceTypeId=Hub END:VEVENT END:VCALENDAR