BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P1H REFRESH-INTERVAL:P1H CALSCALE:GREGORIAN BEGIN:VTIMEZONE TZID:America/New_York BEGIN:DAYLIGHT RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU DTSTART:20070101T000000 TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:Eastern Daylight Time END:DAYLIGHT BEGIN:STANDARD RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU DTSTART:20070101T000000 TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:Eastern Standard Time END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;VALUE=DATE:20260713 DTEND;VALUE=DATE:20260718 TRANSP:TRANSPARENT X-MICROSOFT-CDO-ALLDAYEVENT:TRUE SUMMARY:Dealing with Difficult Customers - Online 2026_07_13 DESCRIPTION:Dealing with Difficult CustomersInstructor: Skill Mill Instructor CEU Hours: 1Eligible for County Journeyman License continuing education? NoDescription: In this course you will learn how to handle challenging customer interactions effectively. We will discuss the reasons behind customer frustration and discover techniques for de-escalation. These techniques include active listening\, empathy\, and problem-solving to build positive customer relationships. These skills will enhance your customer service and help you excel in your profession.Objectives: Upon completion of this class\, students will: Understand why customers may feel frustrationIdentify and incorporate tips to help diffuse difficult situationsPrerequisite skills: n/aPrerequisite classes: n/a Related Classes: n/aRegistration closes: Wednesday\, July 8\, 2026\, or upon reaching max class size of 10.Attendance Policy: Registrants will receive login information on Monday\, July 13\, 2026\, and will have until Friday\, July 17\, 2026\, to complete the class. Registrants will be required to complete the entire class to receive credit.No-Show/Cancellations Policy: Please be aware that cancellations made less than two days before the class begins\, or failure to attend\, will result in a $50.00 fee. All cancellations must be submitted via email to ceu@arpec.org. Continuing education: Participants who attend each course in its entirety will receive a certificate and continuing education credits.Continuing Education Units: 1 hourEligible for County Journeyman License? No X-ALT-DESC;FMTTYPE=text/html:

Dealing with Difficult Customers

Instructor: \;Skill Mill Instructor \;

CEU Hours: 1

Eligible for County Journeyman License continuing education? No

Description: \;In this course you will learn how to handle challenging customer interactions effectively. We will discuss the reasons behind customer frustration and discover techniques for de-escalation. These techniques include active listening\, empathy\, and problem-solving to build positive customer relationships. These skills will enhance your customer service and help you excel in your profession.

Objectives: \;Upon completion of this class\, students will: \;

Prerequisite skills: \;n/a

Prerequisite classes: n/a \;

Related Classes: n/a

Registration closes: \;Wednesday\, July 8\, 2026\, or upon reaching max class size of 10.

Attendance Policy: Registrants will receive login information on Monday\, July 13\, 2026\, and will have until Friday\, July 17\, 2026\, to complete the class. Registrants will be required to complete the entire class to receive credit.

No-Show/Cancellations Policy: Please be aware that cancellations made less than two days before the class begins\, or failure to attend\, will result in a $50.00 fee. All cancellations must be submitted via email to ceu@arpec.org. \;

Continuing education: \;Participants who attend each course in its entirety will receive a certificate and continuing education credits.

Continuing Education Units: 1 hour

Eligible for County Journeyman License? \;No


LOCATION: UID:e.4243.1489336 SEQUENCE:3 DTSTAMP:20260711T062257Z URL:https://events.arpec.org/events/Details/dealing-with-difficult-customers-online-2026-07-13-1765855?sourceTypeId=Hub END:VEVENT END:VCALENDAR